Frequently Asked Questions

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Frequently Asked Questions


UNIX/Linux questions

How can I run install.php?
Type in your browser:
http://www.yourdomainname.com/catalog/install.php
I have an error:
Fatal error: Unable to read ... bytes in /path/to/your/script/catalog.php on line 0
You need to upload php files in binary mode. Most FTP clients set correct mode automatically, but if you get this error - you need to set upload mode to binary and upload all php files to your server again.
I have an error:
Write settings to file ... Can not write to *vars.php - please set write permissions!
You need to set correct permissions to *vars.php file - chmod 777.
Please use your FTP client or web host control panel to set permissions.
I have an error:
Error saving /path-to-images/imagefilefame ...
You need to set correct permissions to productimages and productthumbnails folders - chmod 777.
Please use your FTP client or web host control panel to set permissions.

WINDOWS questions

I have an error but can not see it. I just have general error page.
You need to disable friendly error pages in your browser settings
IE users: Tools -> Internet Options -> Advanced (uncheck "Show friendly HTTP error messages" checkbox)
I have an error:

Microsoft JET Database Engine error '80004005'

Operation must use an updateable query.

?, line 0
You need to set correct permissions to the MS Access database file.
Please use your web host control panel to set read/write/execute permissions to the database file. If you are not allowed to set file permissions - please ask host administrator to set correct permissions for you.
Important: do not try to set permissions with your FTP client!
I have an error:

Microsoft VBScript runtime error '800a0046'

Permission denied

?, line 0
You need to set correct permissions to ProductImages and ProductThumbnails folders.
Please use your web host control panel to set read/write/delete permissions. If you are not allowed to set file permissions - please ask host administrator to set correct permissions for you.
Important: do not try to set permissions with your FTP client!

Customization questions

I need to rename catalog.php/catalog.asp to index.php/default.asp
You need to edit form tags in catalogtemplate.htm file - set form action to the new script name.
You need to edit menutemplate.htm file - change catalog.php/catalog.asp references to the new name.